WASHINGTON, DC (NBC) - Veterans, plagued by long waits at veteran administrations hospitals and clinics, get relief from a bill signed Thursday by President Obama and there are hopes that the bureaucratic culture at the VA is changing.
The VA scandal was so shocking, lawmakers up here actually came together to pass this emergency VA fix.
The Veterans Administration Bill, signed Thursday by the Commander in Chief.
Veteran Thomas Chapman had his heart operation delayed by the VA. Now, Chapman will go to a private surgeon paid for by the VA. His daughter is relieved.
After the scandal broke in Phoenix, investigators found long waits for care throughout the VA nationwide.
And in a rare example of bipartisan unity, House Republicans last week, and Senate Democrats passed a fix.
There's 1.5 billion for new clinics, five billion for more Va doctors, ten billion for outside care, and less job protection for VA officials.
Veterans activist Bill Rausch, himself an Iraq war vet, says what's needed now is a VA culture change.
High hopes that the new VA secretary, Bob McDonald, can change the culture.
Customer satisfaction is now the goal at the VA, says McDonald, who knows what that is. He's the former CEO of Procter and Gamble.