UPDATE: Spectrum addresses citywide outage

LAREDO, TX (KGNS) - UPDATE: A representative from Spectrum has released the following statement:

Source: MGN online

"Some Spectrum customers in the Laredo area are currently experiencing an interruption in services due to an aerial fiber optic cable that appears to have been damaged by a dump truck or some other large piece of construction equipment.

Technicians are working to repair the cable as soon as possible. We apologize for any inconvenience to our customers.

Many thanks,

Brian Anderson"

Below is the original text from this story:

The City of Laredo is currently with limited internet access due to a regional outage with Spectrum services.

The City also contracts with other companies for internet services and will soon have full internet access across the organization. Internal e-mail and communications, including landlines, are not affected.

However, due to limited internet connection, the City of Laredo will only be accepting cash or check payments for bills and taxes until the issue is resolved later today.

No other operations have been interrupted during this process.

For general questions about City services, please call 3-1-1. For information on your Spectrum account, call 1 (855) 707-7328.

Below is the original text from this story:

A citywide outage of all Spectrum services is being reported.

Several Spectrum customers have called KGNS saying the provider confirmed a disruption in service. They say they were told by Spectrum representatives that it could take 24 hours for services to be restored.

Businesses, homes, and other locations have reported the outages to KGNS.

The cause of the outage has not been identified at this time.