HOT SPRINGS, TX (CNN) - A mother is outraged after an IHOP manager reportedly discriminated against her three-year-old son.
The boy was born without arms, so he uses his feet to feed himself; however the mother says his method did not go over well with the restaurant manager.
Three-year-old William Ragsdale was born without arms, but that does not stop him from feeding himself.
Just like other kids, William likes to eat with his family at different restaurants around Hot Springs, Arkansas.
One Saturday morning, the family went out for some breakfast at an IHOP restaurant to get some pancakes, but William never got any.
William’s mother Alexis Bancroft says the manager told her he could not sit on the table and touch the syrup containers because it was a health department issue.
The mother says germs were not a problem, because she took her son to the bathroom to wash his feet before he could eat.
Outraged, Bancroft asked the manager if she asks all of her customers if they have washed their hands before touching the syrup containers.
The mother says she felt that the manager discriminated against her son for having a disability.
The manager did apologize but the mother says the damage was already done.
Bancroft left the restaurant without paying for their drinks and took to Facebook to explain the situation.
Several IHOP servers say they were deeply ashamed of what happened and shocked that their manager did that.
Bancroft says the manager apologized saying it wasn’t intentional but her son was affected by her actions. The next day William didn’t want to sit on the table to eat, he wanted to sit in a chair.
In a statement sent from IHOP President Darren Rebelez it says,
“The owner of the Hot Springs location will continue to work with the mother to resolve the issue. IHOP and our franchisees do not tolerate actions that are or allude to discrimination of any type. The franchisee at this location has been in touch with the guest to express his sincerest apologies and will continue to be in communication with her to resolve the issue. Additionally, the franchise will also retrain his team members to ensure IHOP’s level of service, particularly regarding guests with disabilities, is provided to all."